Authorized Buyers
The following are authorized to purchase from TRICOR (TCA 41-22-116 & 119):

• Government agencies, including state, county and municipal governments
• Not-for-profit corporations in Tennessee
• Private contractors in Tennessee who purchase goods for subsequent use by a public agency or a non-profit organization
• Private corporations under the Private Sector/Prison Industry Enhancement (PS/PIE) Program

No Bidding Required
No bidding is required for most purchases from TRICOR. Local laws or charters may differ.

Customer Support
The TRICOR Customer Support staff will assist you with orders or arrange for an account specialist to visit you. Office hours are Monday through Friday between 8:00 a.m. and 4:30 p.m. Central. Give us a call at (615) 741-5705 or call toll free (800) 958-7426.

Fax Orders
To speed processing time, fax your authorized purchase order to TRICOR Customer Support at (615) 741-2747. It is NOT necessary to mail the original purchase order. However, if the original purchase order is subsequently mailed for confirmation, the original must be marked “Confirming Order-Original order sent via FAX.”

Mail Orders
Authorized purchase orders may also be sent by first class or state messenger mail to Customer Support.

   TRICOR Customer Relationship Management
   Suite 310
   240 Great Circle Road
   Nashville, TN 37228-1734

Inside Set Up
Inside set up is available at the customer’s request for an additional 5% of the total purchase order amount. Minimum $30. INSIDE SET UP MUST BE REQUESTED ON THE ORIGINAL ORDER TO ALLOW FOR SCHEDULING.

Inside setup services are provided as follows:

• Requests for inside set up should include the following information: floor location in building, availability of freight elevator, size of elevator, stair access, size of stairs and special equipment needed must be included on the original purchase order.
• TRICOR will deliver, unload and place items inside on site as specified.
• TRICOR personnel will remove wrappings, crates, skids, debris, etc. from the premises.
• TRICOR transportation and delivery personnel are not authorized to move existing furniture, rearrange furniture settings or perform any work not related to the delivery of TRICOR items.

Cancellations
Custom orders may not be cancelled for any reason.

Returns
Customers wishing to return merchandise must first obtain a Return Materials Authorization (RMA) from Customer Support. Contact Customer Support at (615) 741-5705 or (800) 958-7426. It is the customer’s responsibility to verify quantity and check for damage at the time of delivery. All discrepancies should be noted on the delivery ticket and signed by the customer and driver. Notification to Customer Support made after fifteen (15) days of receipt of order will be assessed a restocking fee of 15%. No returns will be allowed after sixty (60) days of receipt. No returns or refunds will be allowed for custom orders.

A copy of the RMA will be faxed to the customer. Please attach or include a copy of the RMA with the returned item to ensure proper credit to your account.

Receiving
The customer must note all discrepancies on the delivery ticket for quantity and damages at the time of delivery. Concealed damage must be reported to Customer Support in writing within fifteen (15) business days of receipt of order to ensure proper adjustments.

Warranty
TRICOR warrants to the original purchaser that the product, excluding apparel and textiles, is free from defects in material and workmanship for a period of one year from the date of receipt by the original purchaser. If any such defect is discovered within the warranty period, TRICOR will, at our option, repair or replace the product free of charge on receipt of notification. Moving parts on office chairs have an additional warranty of 5 years according to OEM terms and will be replaced (part only – no labor) directly from the supplier upon request. Apparel and textiles may be returned in accordance with the TRICOR return policy if not worn or used, or if the product is defective due to workmanship. Custom items, such as embroidery items, may be returned only if they have not been made in accordance with the instructions supplied to us. Customer modification of any product will result in the warranty being voided.

Prices
Prices and manufacturer’s product specifications in our catalog are in effect at the time of printing but are subject to change without notice. Edison generated Purchase Order pricing will be honored. Please check the website – www.TRICOR.org – for the most up-to-date pricing and product information.

Invoicing
Invoices are processed after shipment is made. For state agencies, all invoicing is done in accordance with the rules and regulations of the Department of Finance & Administration, Division of Accounts. For non-state customers, an invoice will be mailed to you in triplicate. Please make checks payable to TRICOR, and return the remittance copy along with payment to:

   TRICOR Accounts Receivable

   Suite 310

   240 Great Circle Road

   Nashville, TN 37228-1734